Senior Account Manager (London/UK)

The role of Senior Account Manager is to lead and maintain the relationship with your client(s) and guide the team members that work with you, providing overall direction and long-term growth opportunities. You will have a combination of a strategy-focused and tactically focused view on your personal accounts and will create conditions where others thrive and produce the best possible work. They will be an expert in their clients’ brand and business as well as being the purveyor of success on the PACIFIC-owned portion of the clients’ marketing program(s). The Senior Account Manager must run their day-to-day like their own personal business, as well as be aware of the overall profitability of the agency and department.

/ What you'll do

You will be a key member supporting PACIFIC’s approach to client management with existing high priority, heavy complexity clients, and seeking out opportunities for growth within your and your team’s accounts. As a senior team member of the Client Services team, you should also set an example for the team members below you in terms of strategic thinking, organization, relationship building, and financial focus. Some of your daily responsibilities will include:

  • Being the business “go-to” for enterprise-level accounts, having consistent one on ones with senior-level client stakeholders on behalf of PACIFIC
  • Developing and leading the overall strategy for the clients across a wide array of digital channels and client business units
  • Identifying cross and upsell opportunities within a client’s business, through consensus building, participation in client-side activities, and active negotiation
  • Maintaining the economic health and profitability of the client accounts and on behalf of the entire Client Services team, including approving invoices, developing budgets, and scoping documents
  • Leading the internal team to ensure the day-to-day execution of client strategy and tactics
  • Assisting the Director of Client Services on departmental goals, objectives, and tasks while keeping an eye on the day-to-day workings of the active client accounts
  • Proactively anticipating client seasonality, managing client renewals, forecasting highs and lows of the client relationship based on priority meetings, business reviews, etc

/ Your Background

We embrace diverse backgrounds, but at a minimum, our ideal candidate fits the following profile:

  • Bachelor’s degree in Marketing, Business, or related field
  • A minimum of 6-8 years’ experience in digital account management preferably in a digital marketing agency setting
  • Comfortable with presenting and connecting to audiences with various levels of seniority and expertise
  • Demonstrated experience in performance marketing agency settings managing highly complex client programs
  • Proficient in building and presenting digital strategies to senior-level client stakeholders and decision-makers
  • Exceptional communication and public, client-facing presentation skills
  • Strong interpersonal skills and ability to work well in a team environment
  • Ability to manage internal cross-channel teams, their workload, and project future needs based on your knowledge of the clients
  • Adaptable personality comfortable with a fast-paced environment where priorities shift daily
  • Ability to work on multiple projects concurrently and support internal project management of potential conflicting projects with a multitude of priorities
  • Proven experience in accurately forecasting shifts in workload, with attention to detail in billable hours tracking

/ Apply Below

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