Senior Account Manager (remote)

We are PACIFIC, a digital media company that delivers conversion-focused content & integrated marketing solutions in search of a Senior Account Manager to collaborate with our killer team of marketers across the agency to make our clients’ brands a lot of money, make our clients the heroes of their companies, and deliver award-winning work that integrates performance marketing and brand-building in a way no one ever thought to do, and that no one can do better than us. Our clients include enterprise brands (ex. Expedia Group, Petco, CVS, American Home Shield, Kohler), start-ups (ex. Hopin, Client Giant), and non-profits (ex. Water.org, San Diego Blood Bank).

If you want to see some of that work, check out our reel video for some examples: https://www.youtube.com/watch?v=3Rpi98TXUKE

This is a remote position for candidates located in the U.S. and whilst PACIFIC is hiring from across the country and has flexible working options, many of our clients are on the West Coast. This means there is an exaptation to be available during West Coast ordinary business hours.

/ What you'll do

You should have experience being the “go-to” contact for clients and have a passion for serving customers. You understand the intersection between search, social, content, and paid media at a high level. Additionally, you have a thorough knowledge of how to balance business needs against client demands, and you aren’t afraid to provide input or opinions when necessary. You also have specific examples of times when you’ve rolled up your sleeves and dug into a challenge. In short, you are committed to the business and the relationships that comprise it and are willing to do what it takes to get the job done.

You’ll be in charge of executing PACIFIC’s approach to client management with existing clients and seeking out opportunities for growth within your accounts. Some of your daily responsibilities will include:

  • Developing and maintaining relationships with key client stakeholders
  • Overseeing and helping to inform the overall strategy for the client across a wide array of digital channels and client business units
  • Identifying cross and upsell opportunities within a client’s business, through consensus building, participation in client-side activities, and active negotiation
  • Maintaining the economic health and profitability of the account, including approving invoices, developing budgets, and scoping documents
  • Conveying fundamentals of strategy to both internal and client teams
  • Working with the cross-channel delivery internal teams to ensure the day-to-day execution of client strategy and tactics
  • Partnering with the SEO, content, creative, and social teams to ensure best practices when working with the client
  • Aiding in the crafting of blog posts, points-of-view, and white papers to further promote our agency
  • Proactively anticipating client seasonality, forecasting highs and lows of the client relationship based on priority meetings, business reviews, etc
  • Exhibiting a restless interest in advancing the success of our clients

/ Your Background

We embrace diverse backgrounds, but at a minimum, our ideal candidate fits the following profile:

  • Bachelor’s degree in Marketing, Business, or related field
  • A minimum of 4-7 years of experience in digital account management
  • Comfortable with presenting and connecting to audiences with varying levels of seniority and expertise
  • Knowledge of digital strategy, client execution, best practices, and analytics
  • Exceptional communication and public, client-facing presentation skills
  • Strong interpersonal skills and ability to work well in a team environment
  • Proactive, adaptable personality and work style comfortable with a fast-paced environment where priorities shift daily
  • Ability to work on multiple projects concurrently and support internal project management of potential conflicting projects with a multitude of priorities
  • Proven experience in accurately tracking billable hours and forecasting shifts in client workload for the internal teams

/ Apply Below

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